Floyd was conceived to be a simpler way to buy furniture — we do our best to make returns as simple as possible too.
That’s why for all furniture purchases we offer free returns within 30 days of delivery, in the original packaging. (For White Glove Deliveries, please refer to the question regarding White Glove Delivery returns below).
- Only returns made within 30 days of delivery and in the original packaging will be accepted.
- Original shipping and delivery fees are nonrefundable.c
- Only purchases made from floydhome.com within the contiguous US qualify for free return shipping within 30 days of delivery.
- All packages being returned must move back into transit with the approved carrier within 30 days of receiving the return labels.
- We DO NOT accept International returns.
- We DO NOT accept returns from Alaska, Hawaii, or Puerto Rico.
For The Floyd Mattress, we offer free returns for both opened and unopened Mattresses within 30 days of delivery. Unopened Mattresses will be shipped back to us while we offer the option to donate opened Mattresses to a local 501(c)(3) organization or can provide removal for a $100 recycling fee. Please see more details on the Mattress returns process below.