We accept returns in the original packaging within 30 days of delivery.

If you ordered a mattress and would like to return it for a refund, please contact us at within 30 days of delivery. There's no need to fill out the form below, we'll take care of you!

If you received a damaged or defective item, please contact us at within 10 days of delivery and we’ll make it right.

Frequently Asked Questions

  • Floyd was conceived to be a simpler way to buy furniture — we do our best to make returns as simple as possible too.

    That’s why for all furniture purchases we offer free returns within 30 days of delivery, in the original packaging. (For White Glove Deliveries, please refer to the question regarding White Glove Delivery returns below).

    - Only returns made within 30 days of delivery and in the original packaging will be accepted.
    - Original shipping and delivery fees are nonrefundable.c
    - Only purchases made from within the contiguous US qualify for free return shipping within 30 days of delivery.
    - All packages being returned must move back into transit with the approved carrier within 30 days of receiving the return labels.
    - We DO NOT accept International returns.
    - We DO NOT accept returns from Alaska, Hawaii, or Puerto Rico.

    For The Floyd Mattress, we offer free returns for both opened and unopened Mattresses within 30 days of delivery. Unopened Mattresses will be shipped back to us while we offer the option to donate opened Mattresses to a local 501(c)(3) organization or can provide removal for a $100 recycling fee. Please see more details on the Mattress returns process below.
  • Once an order is placed, it is generally not possible to cancel or change it in any way. If your order was placed in the last 12 hours, please e-mail immediately and we will do our best to accommodate your request if your order has not yet processed for shipment.